Frequently Asked Questions
We hope these tidbits answer your questions! If not, shoot us a message at firstname.lastname@example.org.
How far in advance should I place an order?
We require one full week of notice for all orders. You can book a delivery date and time at the checkout page here on our website. Our booking calendar is always up to date – therefore if a day cannot be selected, it is unavailable. As a Cottage Operation, we do not take payment at the initial checkout. So reserve early! And pay later!
How does delivery work?
At the checkout page, you’ll be prompted to enter a delivery address. You can also choose an available delivery date and time. We deliver approximately 15 miles from NW Detroit in all directions.
If your address defaults to “Local Delivery” upon entry, we’ll come right to your door! If your address defaults to “Local Pickup” instead, we’ll reach out to propose a meeting place that sits approximately 15 miles in your direction from NW Detroit.
Can I order a custom cake?
Although our products are customizable, we are not a custom cakery. Therefore, Venla’s does not produce items such as fondant work, sculptures, characters, etc. We feel that sticking to our niche allows us to provide the most beautiful and intentional products possible.
How do I store my Venla's cake?
Generally your cake should be placed in refrigeration. Remove your cake from the fridge, to room temperature – a good three hours before consumption. This will allow for the buttercream to become soft for eating. A Venla’s cake eats well for up to five days when stored correctly.
The above instructions apply for vegan cakes too!
Our classic buttercream does not eat best when right out of the fridge – because it contains so much butter, and butter remains in a firm state when cold.
Can Venla's create cake for my wedding?
Yes! Head to our main Menu and find “Weddings” – where you can fill out a form to receive more information.
We are fully committed to supporting the LGBTQ+ community as a wedding vendor. On the contrary, we do not wish to serve our cake at venues or with other vendors who do not also support inclusion and love for all people.
Does Venla's have a storefront?
Not yet! This means all of our cake orders are on a delivery or pickup basis. We currently operate under the Cottage Law of Michigan, baking from home. Regardless of not yet having a commercial facility, our products and standards are too legit to quit.
What payment methods do you accept?
Venla’s accepts the following forms of payment: Venmo, PayPal, a credit or debit card, and cash. No checks please! Payment details will be provided to you in a follow-up email, after your order has been placed.
Do you offer allergen-free cake options?
We do not currently offer allergen-free menu items. As Venla’s operates under the Cottage Law of Michigan, this model is advised to not assure that foods are free of common allergens such as gluten and dairy. A label of ingredients and allergens is included with every product order.
Do you offer vegan cake options?
Yes! Our vegan cakes are created entirely of vegan products, down to the sprinkles. We do stress that this option cannot be labeled as free of the dairy allergen, simply because our vegan ingredients may be stored with non-vegan ingredients.
Will Venla's consider donating to our local event?
Yes! We frequently take part in local fundraising events. Please send your donation requests to email@example.com
By the way, who's Venla?
Hanna, here! Venla was my grandmother (my dad’s mom). Venla is a Finnish name. She was born in the Upper Peninsula of Michigan in 1928. She raised five sons and one daughter, was considered legally blind from a young age – and therefore couldn’t drive. Venla didn’t make cake. However, her plant collection always thrived. She was never concerned with being “proper”. Venla passed some years ago, and had no idea that I would ever make cake in her name.
Will I see an extra charge for delivery?
The cost of delivery is included in our original pricing, no extra charge!
Do you ship?
We currently do not ship our cakes.