Frequently Asked Questions
We hope these tidbits answer your questions! If not, shoot us a message at email@example.com.
We request a minimum of 5 days notice to create an order! You’ll find that you can book a delivery date and time at the checkout page, here on our website. Our booking calendar is always up to date – therefore if a day cannot be selected, it is unavailable. As a Cottage Operation, we do not take payment at checkout, but upon delivery of your item(s). Therefore, reserve early! And pay later!
The Venla’s household is fully vaccinated! Masks are worn during the entire production of your cake – and we always follow strict ServSafe food safety guidlines. Our staff will stop all production at the first sign of any COVID-19 symptoms or exposure, to acquire proper testing.
During delivery, our goal is to set your cake down on an available surface. If this is not possible, we will hand your cake to you with freshly-sanitized hands. For any instructions regarding how we can make your delivery completely contactless, please email us at firstname.lastname@example.org – our goal is for you to feel as safe as possible.
Not yet! This means all of our cake orders are on a delivery or pickup basis. We currently operate under the Cottage Law of Michigan, baking from home. Regardless of not yet having a commercial facility, our products and standards are too legit to quit.
Although our menu items offer customizable options, we do not operate as a full custom cakery. Therefore, Venla’s does not create items such as fondant sculptures, characters, etc. We feel that sticking to our niche allows us to provide the most beautiful and intentional products possible.
Venla’s accepts the following forms of payment: Venmo, PayPal, a credit or debit card, and cash. No checks please! Payment details will be provided to you in a follow-up email, after your order has been placed.
We do not currently offer allergen-free menu items. As Venla’s operates under the Cottage Law of Michigan, this model is advised to not assure that foods are free of common allergens such as gluten and dairy. A label of ingredients and allergens is included with every product order.
Yes! Our vegan cakes are created entirely of vegan products, down to the sprinkles. We do stress that this option cannot be labeled as free of the dairy allergen, simply because our vegan ingredients may be stored with non-vegan ingredients.
YES. We at Venla’s are incredibly festive folks. You’ll find these seasonal offerings included in our main menu. Pre-sales are announced on our social media pages and website – for a sweet deal.
Hanna, here! Venla was my grandmother (my dad’s mom). Venla is a Finnish name. She was born in the Upper Peninsula of Michigan in 1928. She raised five sons and one daughter, and was considered legally blind most of her life. Venla didn’t make cake. However, she could grow anything, any plant. And she didn’t take any sh*t. We love that.
The cost of delivery is included in our original pricing, no extra charge!
At this time, we do not ship. Venla’s is looking into shippable products for future endeavors. However, it is simply difficult to ship decorative cake (we’re sad about it too).