Frequently Asked Questions
We hope these tidbits answer your questions! If not, shoot us a message at firstname.lastname@example.org.
We request a minimum of 5 days notice to create an order! You’ll find that you can book a delivery date and time at the checkout page here on our website. Our booking calendar is always up to date – therefore if a day cannot be selected, it is unavailable. As a Cottage Operation, we do not take payment at the initial checkout. Therefore, reserve early! And pay later!
At the checkout page, you’ll be prompted to enter a delivery address. You can also choose an available delivery date and time. We deliver approximately 20 miles from NW Detroit in all directions.
If your address defaults to “Local Delivery” upon entry, we’ll come right to your door! If your address defaults to “Local Pickup” instead, we’ll reach out to propose a meeting place that sits approximately 20 miles in your direction.
The Venla’s household is fully vaccinated! We will wear a mask during your cake delivery. We ask that you also wear a mask during delivery, regardless of vaccination status.
We always follow strict ServSafe food safety guidelines when creating your items. Our staff will stop all production at the first sign of any COVID-19 symptoms or exposure, to acquire proper testing.
Although our products offer customizable options, we are not a custom cakery. Therefore, Venla’s does not create items such as fondant sculptures, characters, etc. We feel that sticking to our niche allows us to provide the most beautiful and intentional products possible. Venla’s is committed to this model – we cannot do special favors for folks here and there, as we want to treat all patrons equally.
Generally your cake should be placed in refrigeration. It is very important that you remove your cake from the fridge, to room temperature – a good three hours before consumption. This will allow for the buttercream to become soft for eating. A Venla’s cake eats well for up to five days when stored correctly.
The above instructions apply for vegan cakes too!
Our classic buttercream does not eat best when right out of the fridge – because it contains so much butter, and butter remains in a firm state when cold.
Not yet! This means all of our cake orders are on a delivery or pickup basis. We currently operate under the Cottage Law of Michigan, baking from home. Regardless of not yet having a commercial facility, our products and standards are too legit to quit.
Venla’s accepts the following forms of payment: Venmo, PayPal, a credit or debit card, and cash. No checks please! Payment details will be provided to you in a follow-up email, after your order has been placed.
We do not currently offer allergen-free menu items. As Venla’s operates under the Cottage Law of Michigan, this model is advised to not assure that foods are free of common allergens such as gluten and dairy. A label of ingredients and allergens is included with every product order.
Yes! Our vegan cakes are created entirely of vegan products, down to the sprinkles. We do stress that this option cannot be labeled as free of the dairy allergen, simply because our vegan ingredients may be stored with non-vegan ingredients.
Yes! We have big love for Detroit, and adore using cake to support our neighbors in local fundraising opportunities. Please send your donation request to email@example.com .
Hanna, here! Venla was my grandmother (my dad’s mom). Venla is a Finnish name. She was born in the Upper Peninsula of Michigan in 1928. She raised five sons and one daughter, and was considered legally blind most of her life. Venla didn’t make cake. However, she could grow anything, any plant. And she didn’t take any sh*t. We love that.
The cost of delivery is included in our original pricing, no extra charge!
At this time, we do not ship. Venla’s is looking into shippable products for the future. However, it is simply difficult to ship decorative cake (we’re sad about it too).